At Dahatez Delivery, we strive to provide you with reliable and efficient courier services. This Return and Refund Policy defines the terms and conditions for returns and refunds for deliveries made through our platform.
1. Order Cancellation
1.1. You may cancel your order at any time before the courier has been dispatched. Cancellation before dispatch is free of charge.
1.2. Cancellation after the courier is on the way may incur a fee according to the service terms.
2. Return Policy
2.1. Dahatez Delivery is primarily a courier aggregator platform and does not sell products directly; therefore, return terms depend on the agreement between the sender and the recipient.
2.2. If it is necessary to return a delivered product, please contact the sender or seller directly.
2.3. For lost or damaged packages, please refer to the Refund Policy section below.
3. Refund Policy
3.1. Refund requests must be submitted within 5 business days after delivery confirmation.
3.2. Refunds may be issued in the following cases:
•    The courier did not deliver the package as agreed.
•    The package was lost during transit.
•    The package was delivered damaged or incomplete (proof must be provided).
3.3. Refunds are processed after investigation and verification. This process may take up to 10 business days.
3.4. Refunds will be made using the original payment method or by another agreed-upon means.
4. Exceptions
4.1. Dahatez Delivery is not responsible for:
•    The contents of the packages.
•    The quality, legality, or condition of the shipped items.
4.2. Any disputes regarding the contents of shipments must be resolved directly between the sender and the recipient.
5. How to Request a Refund or Cancel an Order
5.1. Please write to support@dahatez.com with your order details and the reason for the refund or cancellation, or contact our live support service.
5.2. Provide any necessary proof (photos, receipts, etc.) to support your claim.
6. Contact Information
For any questions regarding returns, cancellations, or refunds, please contact us at:
support@dahatez.com